1.What should I do if I want to return or exchange an item/s?
We believe in customer satisfaction. If you are not 100% satisfied with your purchase, please call us at 866.497.5221 or send email to csr@reliablechef.com to request for a Return Merchandize Authorization (RMA).

2.Do I just send the items back? Where should I send it to?
If you are not satisfied with your purchase, kindly drop us an email. We will send you the RMA email and you can then send the item back to us. We strongly advice that no package should be dispatched to us without prior intimidation as there is a high probability of loss.

3.Why do I need an RMA and how do I get one?
RMSA stands for Return Merchandize Authorization (RMA) which is sent via email. This document contains all relevant instructions and information for processing returns

4.Which item/s are non-returnable or non-exchangeable?
The following items cannot be returned or refunded: • Altered Items • Worn And Washed Items
Returns or Refund is only possible in case of factory defects or errors during manufacturing which is upon the discretion of our Quality Assurance Team.

5.Do I need to pay for the return shipment?
The expense of return shipments is borne by the client. The package can be dispatched with the carrier of your choice such as USPS, UPS, FedEx, DHL, etc...

6.What about damaged, defective or wrong items sent to me?
In case you receive a defective or wrong article, please call us at 866.497.5221 or send email to csr@reliablechef.com at the earliest for our assistance.

7.What if I need my exchange order immediately?
You can place and pay for the new order to avoid any delay. We will issue a refund of your article as soon as we receive your return shipment.

8.Will there be any restocking fee?
Generally, there is no restocking fee. However, if there are missing tags or the articles are not in their original condition, a restocking fee will apply.
If returned Item(s) were opened, tag/plastic bag was damaged or removed a 15% to 40% (of your total order amount) Re-stocking Fee would be charged regardless of whether the item(s) were factory defected or there was error at our end.
If you don't like the item or fabric, restocking up to 20% will be charged on your order's accumulative amount.
Acceptance of items that are returned will be solely at Reliable Chef's discretion. The same criterion also applies on Restocking Fee where the percentage applicable is decided by our Quality Assurance team.

9.How long will it take to return or exchange my order?
You can request a return or exchange within 30 days of your purchase. Once item will be received, we will issue refund.

10.What if my shipment returned due to incorrect address or is refused or unclaimed
If package is returned due to incorrect address, unclaimed, or refused, we will reship the parcel, but the delivery charges will be applicable on reshipping. However, if you want your order to be refunded instead, shipping charges will be deducted.

11.Return Condition
Returns must be in its complete and original packaging, folded properly, and shows no sign of wear, use or being washed, with complete tags intact. Otherwise, it will be subject to 15% to 40% (of your total order amount) restocking fee, depending on the condition of returned item(s).

For any discrepancy, please report it to us within 48 hours of receipt of product. Otherwise, we will assume that there is no problem with the order. Examples of discrepancy include wrong item or wrong quantity received, or the package received does not match with the order you have placed.

For any return, please call 866.497.5221 or send email to csr@reliablechef.com and request a Return Merchandize Authorization (RMA).

Returns without the required RMA will be charged a 40% restocking fee.

When obtaining RMA via email, please indicate whether you prefer a refund or an exchange for another size, color or item.

If you do not have the original invoice, remember to include your name, address, email address, phone number and order number.

For all U.S. domestic online, phone, fax, or mail orders, item must be returned within 45 calendar days of receipt.

12.Buyer's Return Procedure
Please read and follow the Return procedure stated below before sending any package back to us.
Return address:
Reliable Chef
205 Bell PL, Suite: E
Woodstock, GA 30188

Pack and seal your items for return in a box and write the RMA outside of the box so that it will go directly to the Returns Department. Make sure that the merchandise is properly packaged to avoid damage during transit.
Once packed and labelled, ship the package to us. For your protection, we strongly recommend that you choose a carrier that is able to provide you with proof of delivery

13.Our Refund & Exchange Process
It may take up to seven to 10 business days for us to receive your returned items. Delivery time may also vary depending on the shipping method you have chosen.

Refund:
We will process refund to the original method of payment within 7 business days upon the receipt of returned package.

If reason was due to our error or factory defect, cost of the item and shipping will be refunded. Please contact us at csr@reliablechef.com before returning any items back to us.

For all other reasons, only the cost of the item will be refunded. Shipping cost will not be refunded.

Depending on your credit card company, it may take few days for refund to appear on your monthly billing statement. Some companies may take little longer to update their system.

If you have paid with a check or money order, we will send you a refund check via first-class

Easy and Flexible Exchange Process

Scenario 1: In case you need an immediate exchange:

Sign in to your account and request for an RMA. You can also call us at 866.497.5221 or email us at csr@reliablechef.com for an RMA request.
Place a new order for the new/correct item or let our representatives place the order for you.
As soon as we have the returned item, we will refund your money. We don't charge shipping cost for sending exchange order but customers have to pay shipping from their side to return items to us. Depending on your credit card company, it may take few days for refund to appear on your monthly billing statement. Some companies may take little longer to update their system.

If you have paid with a check or money order, we will send you a refund check via first-class mail.

Scenario 2: If you are not willing to place a new order: Sign in to your account and request for an RMA. You can also call us at 866.497.5221 or email us at csr@reliablechef.com for an RMA request. Return the item back to us. We don't charge shipping cost for sending exchange order but customers have to pay shipping from their side to return items to us. As soon as we have the returned item, we will send you the correct item. Customer pays any incurred cost of exchange (e.g. difference of item cost, shipping from customer side). Special cases apply for return or exchange of shoes, which has a separate shipping cost. If package is returned due to incorrect address, unclaimed, or refused, we will reship after recharging shipping cost. The order will be refunded for cost of item only. If you still need the item, please place a new order.

14.International Returns