1.How to shop at reliablechef.com?
Our website is planned for comfortable shopping. You have the option of either explore our broad collection or you can use the search box to find items that you need using keywords or item number. You can also place your order over the phone. Just call (866) 497-5221 (8AM to 8PM Mon-Fri EST) and we will gladly assist you in your shopping.
2.Is the shopping experience at reliablechef.com secure?
We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information. For more information on how we secure your online shopping, please visit: https://www.reliablechef.com/secure-shop.aspx
3.How can I track the status of my order?
Please email us at csr@reliablechef.com to check the status of your order.
4.Can I return or exchange my purchase if I don't like it?
Please read the Exchange & Return Policy for more information. Visit: https://www.reliablechef.com/return.aspx
5.How do I determine the shipping charges on my order?
Shipping charges will automatically appear when you add an item on your shopping cart. You can also visit our page about Shipping, Handling & Taxes for more information.
6.Will you charge sales tax on my order?
Sales taxes are not charged on any order except for orders from Georgia.
7.How do I pay for my order?
Reliable Chef accepts Visa, MasterCard, Amex, Discover, Checks, Gift Cards and Paypal as method of payment
8.What should I do if the wrong size garment is delivered?
Please read the Exchange & Return Policy for more information. Visit: https://www.reliablechef.com/return.aspx
9.What should I do if some of my garments are missing?
Please notify our customer services representative by calling at (866) 497-5221 (8AM to 8PM Mon-Fri EST) or emailing at csr@reliablechef.com and we will rectify the issue as soon as possible
10.Do you ship to an international address?
Yes, we do ship to international addresses. Shipping charges will apply depending on the destination and total amount of order. For more details regarding international shipping charges visit: https://www.reliablechef.com/shipping.aspx
11.Does my computer need to accept cookies to shop on Reliable Chef?
Yes, you need to accept Reliable Chef cookies for online secure shopping. But once you close your browser window or placed your order, all cookies will be automatically destroyed.